Introducing the new Frekuent App

More than just payments — a smarter way to grow, engage, and retain loyal customers

In unattended retail, every interaction matters and loyalty is what turns one-time users into long-term business growth. That’s why the new Frekuent App is more than just a payment tool. It’s a full loyalty and engagement platform, designed to help you increase revenue, deepen customer relationships, and create real value for your users.

Whether you operate vending machines, EV chargers, laundromats, service stations, or other unattended points of sale, Frekuent gives you all the tools you need to convert casual users into loyal customers — while giving them a seamless, rewarding experience.

Loyalty that drives results for both sides

The Frekuent App is built around a powerful loyalty engine designed to benefit everyone.

• For operators, it offers customizable tools to boost ticket size, engagement, and repeat behavior.

• For users, it turns everyday purchases into opportunities to save, earn rewards, and simplify payments.

The result? More recurring revenue for you — and more reasons for them to come back.

Let’s take a closer look at the loyalty tools

• Promotions: Launch the right offer, at the right time, to the right user — automatically. Frekuent’s promotion engine allows you to run personalized campaigns based on time of day, users behavior, or even machine location. Examples:

• Offer a daily “Happy Hour” deal from 4–6 PM

• Targeted discounts on low-performing products or time slots
  
  

• Packs: Create bundled offers with fixed or volume-based discounts to increase average spend and encourage repeat purchases. These packs are fully customizable — you choose the products, pricing, conditions, and timing. Not only do you secure revenue upfront, but users also enjoy attractive pricing and earn cashback as an added reward. Examples:

• Coffee + snack combo at a special price

• 5 EV charges for the price of 4
  
  

• Vouchers: Your users can top up their balance directly in the app and get rewarded. Each time they spend from a voucher, they receive up to 2% cashback,  which they can use on future purchases to keep saving as they go.

Example: Use real-time insights to boost low-performing time slots

Let’s say your machines report low sales between 4–6 PM. With Frekuent App, you can launch a 20% discount on snacks and cookies during that time slot, directly visible to the user through the app.

This not only drives more purchases, it also increases app engagement and loyalty.

How it works behind the scenes

Managing loyalty tools with Frekuent is simple, flexible, and designed to fit the needs of every operator. Promotions and packs are fully managed by the operator through Frekuent Space, giving you complete control over setup and customization. In contrast, vouchers and cashback are handled centrally by Frekuent, requiring no configuration or additional cost on your part.

A better experience for your users

Happy users come back — and Frekuent makes that easier than ever. The app offers a smooth, transparent, and rewarding journey every time they interact with your machines. Here’s what they’ll enjoy:

• Fast & secure payments: No more coins or cards. Users can pay instantly with their phones using contactless technology — quick, easy, and reliable.
  

• Save on every purchase: At Frekuent, saving is built into every transaction. Users earn cashback, unlock packs, get vouchers and enjoy promotions — all designed to help them get more with every purchase.
  

• Instant in-app support: Need help? Users can contact merchants directly through the app to resolve issues, ask questions, or report incidents — quickly and without leaving the platform.
  

• Full payment control: Users can view their savings, track purchase history, and download digital receipts anytime. The app puts all payment activity at their fingertips — making money management easy and intuitive.
  

• Frekuent Wallet: Users can link all their payment methods and manage everything from one place. The Frekuent Wallet keeps it all in one seamless, secure, and easy-to-use interface.

Start building loyalty that drives real growth

Encourage your customers to download the Frekuent App and create an experience that keeps them coming back.

And we’ve got something to help you get started. We’ve prepared a clear, user-friendly flyer that explains everything your customers can do with the app. Download it and share it with your users, so they know exactly how Frekuent works and how to get the most out of it.

Download the flyer