PAYMENT SOLUTIONS FOR HOTELS
Give guests a seamless payment experience across every touchpoint - from room access to the restaurant, the vending machine, and the spa - with one tap of their keycard or phone. No cash. No separate app wallet. No friction.
Contact salesFrekuent is a unified payment and guest experience ecosystem for hotels. Guests pay for rooms, food and beverage, facilities, and ancillary services with one tap of a keycard, NFC wristband, or phone - while earning personalized rewards that enhance their stay. Hotel operators get real-time revenue data across every outlet, integration with hotel management systems, and fast settlement. One platform. No upfront hardware cost.
The check-in that goes smoothly. The coffee from the lobby machine before an early meeting. The beer from the vending machine on the fourth floor at 11pm. The spa treatment booked through the front desk. Each of these is a transaction and each one is an opportunity to either reinforce a guest's confidence in the property or introduce a small friction that accumulates into a mediocre review.
The front desk accepts card. The vending machine takes coins. The restaurant requires a separate tab to be opened. The spa booking requires a phone call or a visit to reception. Every system is separate, every payment experience is slightly different, and the data from each lives in a different place.
No consolidated purchase history. No targeted offer for the upgrade they almost booked. No loyalty mechanics that make them choose your property over the identical one across the street on the next visit.
Frekuent Spot accepts contactless card, Apple Pay, Google Pay, Samsung Pay, and NFC payment across every revenue point in the hotel - the front desk, restaurant, bar, vending machines, café, spa, gym, and any other service point. The same tap that opens a guest's room can pay for their morning coffee, their minibar top-up, and their pool access. Tokenized keycard recognition identifies guests at every point of payment so a returning guest who pays with their keycard at the vending machine gets recognized and receives any rewards or personalized offers without needing an app or a registration. Revenue from every outlet settles to your account within 1–2 business days.
| With Frekuent | Before Frekuent | |
|---|---|---|
| Payment experience | One tap - keycard, phone, or card | Different system per outlet |
| Guest information | Tokenized keycards recognize returning guests immediately | Anonymous |
| Guest loyalty | Property-level - personalized offers, perks, push notifications | Chain-level program only |
| Vending and ancillary | Contactless - same keycard or phone | Coins or separate card |
| Revenue data | Single dashboard | Separate reports per outlet |
| Machine downtime | Real-time alert | Discovered manually or by a guest complaint |
| International guests | Every major card and mobile payment accepted | May not carry local currency |
| Settlement | Fast settlement - within 1-2 days | Manual reconciliation |
Guests use the same keycard or NFC wristband to enter their room, access the gym and pool, pay at vending machines and the coffee bar, and unlock spa services - without needing to carry cash, a separate card, or top up an app wallet. The keycard is the payment method.
Push notifications delivered through the Frekuent App reach guests with relevant offers during their stay - a dinner reservation, a spa slot that just opened up, an upgrade offer for a returning guest. Targeted at the right moment, in the right context, without relying on printed material or front desk staff to communicate every offer.
Revenue from every hotel outlet - restaurant, bar, vending, spa, parking - settles to your account within 1–2 business days in a single consolidated settlement. No separate reconciliation per system, no delayed funds from ancillary services.
If a vending machine goes offline or a service point loses connectivity, Frekuent Space sends an instant alert so your team knows about it before a guest does, and resolves it before it becomes a complaint.
“Frekuent solutions have transformed our business; we aim to continue innovating together.”
The best hotel payment solution unifies payment across every touchpoint - front desk, restaurant, bar, vending, spa, parking - in a single platform that recognizes guests through their keycard or phone and applies personalized loyalty rewards automatically. Frekuent Spot accepts every major contactless payment method including Apple Pay and Google Pay, integrates with hotel management systems via API, and consolidates revenue from every outlet in one real-time dashboard with fast settlement.
Yes. Frekuent Spot accepts Apple Pay, Google Pay, Samsung Pay, and all major contactless card payment methods at every service point in the hotel - from the front desk to the vending machine in the corridor. Guests pay with whatever they're carrying, without needing to register for an account or download a dedicated hotel app.
Frekuent's tokenized keycard recognition allows guests to use their room keycard as a payment method across the hotel - vending machines, coffee bars, laundry, gym access, and any other Frekuent-enabled service point. The keycard is linked to the guest's account and any loyalty rewards or personalized offers are applied automatically at the point of payment, without an app or additional registration.
Yes. Frekuent Space connects with major property management systems (PMS) and ERPs via API - consolidating front-of-house and ancillary revenue data in one operational view without manual reconciliation. This gives hotel management a single source of truth for all guest spending across the property.
The Frekuent App allows hotel operators to create a property-specific loyalty program - personalized offers, exclusive perks, push notifications for in-stay promotions, and a digital record of every stay and purchase. For guests who prefer not to download an app, tokenized card or keycard recognition identifies returning guests automatically at every point of payment and applies their rewards without any additional action required.
Revenue from every hotel outlet - restaurant, bar, vending, spa, parking, front desk - settles to your bank account within 1–2 business days in a single consolidated settlement. For hotel operators managing multiple properties, this eliminates the administrative overhead of reconciling separate payment systems per outlet.
Yes. Frekuent Spot accepts every major international card network and mobile payment method - Visa, Mastercard, Apple Pay, Google Pay, Samsung Pay, and NFC - making it accessible to guests regardless of which country they're traveling from, without requiring local payment registration or a dedicated hotel wallet.
The payment experience is part of the guest experience. Frekuent makes every touchpoint in your hotel seamless - from the moment guests check in to the moment they check out - and gives them a reason to choose your property again next time.
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